How to Communicate Effectively

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Basics of Effective Communication:

Effective communication is based more on how say things rather than on what you actually say.

A conversation can go very well or wind up in a lot of anger and upset, depending on the communication style used. Our means of communication impacts all facets of life. 

When communicating, the goal should always be to understand – not to be right.  When we approach situations with curiosity, rather than with anger or accusation, we tend to be better listeners, thus better problem solvers. Get the facts before you pass judgment.  Some styles lend themselves better to this than others.

Here are Four Different Communication Styles

  1. Passive Communication:

An example of passive communication: John doesn’t show up for the date he has with Sally and Sally feels angry and hurt by the situation, but doesn’t want to rock the boat. When John later calls her, Sally tells him she is fine and does not assert herself, making another plan with John.

Passive communication Is a style in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights and identifying and meeting their needs.  Passive communication is usually comes from low self-esteem.  The core belief associated with passive communication is: “I’m not worth taking care of.” People who are communicating passively may not respond overtly to hurtful or anger-inducing situations.  Instead, they allow grievances and annoyances to mount, usually unaware of the buildup. They are prone to explosive outbursts which are usually out of proportion to the triggering incident. Afterwards, they feel shame, guilt and confusion so they return to being passive.

People who are communicating passively will often: 

·      Fail to assert for themselves

·      Allow others to deliberately or inadvertently cross their boundaries

·      Tend to speak softly or apologetically

·      Exhibit poor eye contact and slumped body posture

Impact of passive communication:

·      Anxiety because life seems out of their control

·      Depression because they feel stuck and hopeless

·      Resentment (they may be unaware of the resentment) because needs are not being met

·      Confused because they ignore their own feelings

·      Unable to mature because real issues never get addressed.

Belief system:

·      I’m unable to stand up for my rights.

·       I don’t know what my rights are.

·       I get stepped on by everyone.

·      I’m weak and unable to take care of myself.

·      People never consider my feelings.

When Passivity is Appropriate:

·      When the results of pushing the issue would cause problems that outweigh the benefits. 

·      When issues are minor.

·      When there is a power differential that is not in your favor and the other party is getting agitated by your assertiveness.

·      When the other individual’s position is impossible to change.  

2. Aggressive Communication:

Example of aggressive communication: “What is WRONG with you?! You NEVER do anything right!” Individuals express feelings and opinions and advocate for their needs in a way that violates the rights of others. Aggressive communication usually comes from low self-esteem, is often caused by past physical and/or emotional abuse, unhealed emotional wounds, and feelings of powerlessness.

Aggressive communicators will often:

·      Try to dominate others

·      Use humiliation to control others

·      Criticize, blame or attack others

·      Are very impulsive

·      Have low frustration tolerance

·      Speak in a loud, demanding and overbearing voice

·      Act threateningly and rudely

·      Not listen well

·      Interrupt frequently

·      Use “you” statements

·      Have piercing eye contact and overbearing posture

Impact of aggressive communication:

·      Become alienated from others

·      Alienate others

·      Generate fear and hatred in others

·      Blames others instead of owning their issues, therefore they have trouble with personal growth

Belief system:

·      I’m superior and right and  you’re inferior and wrong

·      I’m loud, bossy and pushy

·       I can dominate and intimidate you

·       I can violate your rights

·      I’ll get my way no matter what

·      You’re not worth anything

·      It’s all your fault

·      I react instantly

·      I’m entitled

·      You owe me.

·       I own you.

3. Passive-Aggressive communication:

Example of passive-aggressive communication: “Fine. Whatever”. Individuals communicating passive aggressively seem to be passive on the surface but are really showing anger in a subtle, indirect or behind-the-scenes way.  Anger is expressed by subtly undermining the object of their resentments.  

Passive-Aggressive communicators will often:

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·      Mutter to themselves rather than confront the person or issue

·      Have difficulty acknowledging their anger

·      Use facial expressions that don’t match how they feel – for example, smiling when angry

·      Use sarcasm

·      Deny there is a problem

·      Appear cooperative while purposely doing things to annoy and disrupt

·      Use subtle sabotage to get even

Impact of a pattern of passive-aggressive communication:

·      Become alienated from those around them

·      Remain stuck in a position of powerlessness

·      Discharge resentment while real issues are never addressed so they have trouble with personal growth

People who communicate passive-aggressively

·       I am weak and resentful, so I sabotage, frustrate and disrupt

·      I’m powerless to deal with you head on so I must do so indirectly

·       I will appear cooperative but I’m not

4. Assertive Communication:

Example of assertive communication to let someone know they’ve crossed a boundary: “When you laugh while I tell you my feelings, I feel hurt and sad because I tell myself that it means that you don’t care. My request of you is to listen respectfully and let me know that you hear my feelings. Are you able to honor my request?”

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Individuals clearly state their opinions and feelings, and firmly advocate for their rights and needs without violating the rights of others.  Assertive communication often indicates someone has high self-esteem.  These individuals value themselves, their time and their emotional, spiritual and physical needs and are strong advocates for themselves while being very respectful of the rights of others.

Assertive communicators will often:

·      State needs and wants clearly, appropriate and respectfully

·      Express feelings clearly, appropriate and respectfully

·      Use “I” statements

·      Communicate respect for others

·      Listen well without interrupting

·      Feel in control of self

·      Have good eye contact

·      Speak in a calm and clear tone of voice

·      Have a relaxed body posture

·      Feel connected to others

·      Feel competent and in control

·      Not allow others to abuse or manipulate them

·      Stand up for their rights

Impact of assertive communication:

·      Feel connected to others

·      Feel in control of their lives

·      Are able to mature because they address issues and problems as they arise

·      Create a respectful environment for others to grow and mature

Assertive belief system:

·      We are equally entitled to express ourselves respectfully to one another

·       I am confident about who I am

·       I realize I have choices in my life and I consider my options

·       I speak clearly, honestly and to the point

·       I can’t control others, I can control myself

·       I place a high priority on having my rights respected

·       I am responsible for getting my needs met in a respectful manner

·       I respect the rights of others

·      Nobody owes me anything unless they’ve agreed to it with to me

·      I’m 100% responsible for my own happiness. 

Pointers on Assertion:

·      Being assertive means you also must own what is yours to own.  If the other person has a point about your behavior, take it in as constructive feedback and see if it is something you’d like to change about yourself.

  • It is okay to say “I don’t know.”

  • It is okay to say “No,” or “I cannot do that.”

  • It is okay to make mistakes as long as responsibility is taken for them.

  • It is okay to disagree and to verbalize that.

  • It is okay to challenge others’ opinions or actions.  

  • It is okay to not accept another’s opinion as factual or accurate

  • It is okay to ask for a change in behavior.

Which communication styles do you respond best to? What are some of your goals for communicating effectively?

 For more information on communication styles and help learning how to be more assertive, contact us here.

Anger Management: 3 Ways to Channel Your Rage

Anger Management on the Philadelphia Main Line in Bryn Mawr

Anger is a tricky emotion, especially in our society.  We get messages that anger is “bad” and that we should never show it.  While we certainly don’t want to take our anger out sideways on innocent bystanders and we don’t want to rage at people we have anger towards, anger isn’t a “bad” emotion to be pushed away and shamed for. It is healthy to acknowledge, honor and express our anger as long as we’re not hurting anyone in the process.  Here are three ways to channel your anger:

 

1.  Acknowledge: 

Mindfully check in with your body and notice where the anger lives.  You may notice that when you’re angry, you clench your jaw. Many of us store anger in our jaws. Perhaps when you get heated, you feel your face flush.  Do you notice that you make a fist?  Or are you more someone who feels ashamed for having anger, so it’s stuffed down and manifests itself in an upset stomach or feelings of self-loathing?  However your anger manifests itself, the first step towards freedom is to acknowledge that you are, in fact, angry, even if you’re not quite sure why.

2.  Honor:

Trying to put the judgment aside, see if you can think back to when you first started noticing the anger.  Sometimes people believe that the key to anger management is to push the anger away and try to ignore it.  But, I’m of the belief system that what we resist, persists.  So if you want to get free of your rage and really learn anger management, try allowing yourself to be angry without doing anything about it, just noticing it in your body.

3.  Expression:

Anger Management on the Main Line of Philadelphia in Bryn Mawr.

Here are some skills you can try for expression of your anger.  Take what you like and leave the rest:

  • Journal about the anger
  • Write a ‘do not send’ letter to the person or thing you’re angry at
  • Sweat it out - Go for a run or engage in another form of physical exercise
  • Vent to a friend, therapist or another safe person not involved in the situation 
  • Rip up a phone book
  • Punch a punching bag
  • Create some art expressing your anger
  • Write out the story of what happened, then rewrite it with what you wish would have happened
  • Practice progressive relaxation
  • Learn assertive communication skills and directly address the issue with the person or situation

For more help with anger management, contact us here.  

What else do you find helpful for anger management?  Write your responses here: